Supporter Care Advisor
Job Tenure: Permanent
Job Location: Camden, London
Salary: £19,074 per annum
Application closing date: 21st August 2013 (5pm)
Interview date/dates: 28th August 2013
Post start date: 2nd September 2013
Diabetes UK is the leading charity that cares for, connects with and campaigns on behalf of every person affected by or at risk of diabetes.
The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.
Main duties and responsibilities include:
• Providing a comprehensive information service to the public in relation to people living with diabetes.
• Assessing and resolving support and financial enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels (including social media), to ensure that customer enquiries are resolved at first point of contact.
• Maintain electronic and written communications within the organisational database to ensure customer records are kept up to date, enabling efficiency when dealing with customers.
• Conduct ad-hoc telemarketing calls to acquire new supporters as requested by Supporter Care Team Leader.
This is a fantastic opportunity for a dynamic individual to join a department that is going through a period of significant change. The role would suit an adaptable personality with contact centre experience who has:
• experience of working in a customer service environment with pro-active call handling exposure
• experience of using a relational database to both accurately capture and look up data.
• Excellent customer services skills with the ability to encourage and gather customer feedback
• Excellent co-ordination, time management and prioritisation skills
• Ability to assimilate and communicate complex and details information accurately.
In return, we provide Group Personal Pension scheme, Childcare Voucher scheme, flexi-time working, Life Assurance/Death in Service Benefits, and more.
For more information and to apply please visit www.i-appoint.co.uk/diabetesuk and complete our downloadable application form.
Select the appropriate vacancy and click 'Apply For Job'. If not registered already you will be required to register on the i-appoint website.
Please ensure you address the essential criteria in your application’s supporting statement and send your form in good time to reach us by the closing date.
Diabetes UK recognises and respects the value and diversity of all.