Diabetes UK has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem.
The GamCare helpline number and website address is included on all tickets and entry forms to lotteries. Our website also includes additional information on gambling.
This Responsible Gambling section of our website is dedicated to encouraging people to gamble responsibly and recognise the signs of problem gambling. We also include the GamCare’s helpline and website details for people to refer to, should they need further help.
Players can request a self exclusion from our database for further lottery mailings.
Players can request the number of books they would like for an individual lottery and also the number of lotteries they would like to participate in on an annual basis.
Diabetes UK will only conduct their lotteries with an External Lottery Manager (ELM) registered with the Gambling Commission.
Through our ELM, Diabetes UK makes a contribution each year to help problem gambling via The GREAT Foundation (Gambling Research Education and Treatment of problem gambling).
Ticket Re-order Policy
Before fulfilling a request for additional tickets, we will check for any previous history of tickets bought or sold by the individual and make a judgement as to whether more books are sent. Our policy is to send additional books of tickets to a maximum face value of £60.00.
Following each draw, for all additional tickets requested and sent out, our ELM will carry out an audit to identify whether the individual has sent back payment and stubs, or has returned the additional books unsold. Where we have received neither, our ELM will contact the individual to ascertain what has happened to the additional tickets.