Mr Oates came to Diabetes UK Insurance Services for a Life Assurance quotation and was extremely pleased with his experience, right from his initial call through to policy purchase. Mr Oates had contacted a number of other insurance companies and whilst we were competitive on price, generally coming out cheaper, it was the customer service Mr Oates experienced that impressed him the most - 'Every time I called, they would always follow things up, always calling me back to keep me informed...and a lot of places just don't do that. I initially emailed to say that I was interested and we worked together on getting all the information required, like documents needed from my doctor. I changed my mind a few times on what I wanted and was also moving house and needed the Life cover sorted for my mortgage - I was not a straightforward customer, but your team gave me every option needed, and all new details each time. I was always aware that your Financial Services Representatives were on top of things with the underwriters and they always called me to update me every step of the way. Overall, Diabetes UK Insurance Services went the extra mile, and that makes all the difference....'