Diabetes UK Careline Scotland provides support and information to people with diabetes as well as friends, family and carers. We can provide information to help you learn more about the condition and how to manage it.
The Careline is staffed by trained counsellors who can provide a listening ear and the time to talk things through.
Diabetes UK Careline Scotland 0845 120 2960
Diabetes UK has extended its telephone Careline service to a new base in Glasgow. This is to meet the growing need for information as ever increasing numbers of people are diagnosed with diabetes in Scotland.
How to contact Careline
By telephone
For enquiries to Careline and Careline Scotland:
Telephone: 0845 120 2960, Monday–Friday, 9am-5pm.
Using the same telephone number as Diabetes UK Careline – 0845 120 2960 – calls originating in Scotland will be answered by qualified counsellors based in Diabetes UK Scotland's Glasgow office. If no-one in Careline Scotland is available, calls will automatically be forwarded to the Careline service in London.
(Depending on your phone package, calls to 0845 numbers may be free. Otherwise, calls to this number from a BT landline can incur a 9.05p set-up charge plus an additional charge of up to 5.25p per minute. Please check with your phone provider for further details of costs to 0845 numbers. Alternatively, call 020 7424 1000 and ask Reception to transfer your call to the Careline.)
By email
Send your questions by email to:
Diabetes UK Careline Scotland: carelinescotland@diabetes.org.uk.
By post
Send your letters to:
Diabetes UK Careline Scotland
The Venlaw
349 Bath Street
Glasgow
G2 4AA
FAQs
Here are some examples of the questions we are often asked:
- I've just been diagnosed. What should I do now?
- I'm finding it difficult to accept the diagnosis – how do I cope?
- What can I and can't I eat? Can I still drink alcohol?
- What are the different types of tablets and insulin? What are the possible side effects?
- When/how often should I test?
- What should my blood glucose levels be? What if they go too high or too low?
- What's the law about driving?
- I'm about to go on holiday abroad. How do I keep my insulin cool in a hot country? What else do I need to consider when travelling?
- My child has diabetes and finds it hard to give up his treats. Why don't you recommend diabetic chocolate and sweets?
We don't have access to your medical records so you may need to go back to your healthcare team for answers to some questions.
Answers to your FAQs
If you have a question about diabetes, you may find the answer you need in our frequently asked questions section.
