Involving people is key to providing services that meet their needs. This is true of individual relationships between patients and clinicians, patients and their services, and ‘communities’ of patients and their local services.

Listen to those who can explain the problems they face – and what they consider to be practically possible and necessary.              
North Mersey diabetes user group member

Christine Mead (NHS Hammersmith and Fulham Senior Public health Manager) explains why user involvement is important: