Here’s the answers to a few questions we get asked quite a lot.
Don’t forget to email firstname.lastname@example.org if we can’t answer your question here or tweet @diabetesuk. Alternatively give us a ring on 0345 123 2399.
How do I pay in my sponsorship money?
If you have used a JustGiving page you don’t need to do anything, the money comes straight into our bank account.
If you have used sponsorship forms and have cash, the easiest way to get it to us is pop it in your bank account and add it onto your JustGiving page or send in a cheque. Make sure to send in your sponsorship form as well so we can claim Giftaid.
Make the cheque payable to Diabetes UK and send to:
Wells Lawrence House,
126 Back Church Lane,
I don't want to use JustGiving, how do I fundraise?
We would strongly recommend using JustGiving to fundraise. It’s quick and easy to set up and saves you a lot of hassle chasing people for money. However, you can still use a sponsorship form - download a Sponsorship form (PDF, 721KB) (there was also one in your swimmers pack). You then just need to collect in all the money and send it to us.
I’ve forgotten my log-in details, what should I do?
Your username is the email you used when you signed up to Swim22. To retrieve a forgotten password, just click ‘Forgotten your Password’ on the log in page and it will be emailed over.
Who do I contact if I have trouble with the Swim22 tracker site?
Please let us know if you have any difficulties using your Swim22 tracker page. We should be able to sort any problems out for you. Just email email@example.com or call 0345 123 2399.
I’ve only been sent one Swim22 tracker page for all of the children who I registered
Unfortunately we can only send out access to one Swim22 tracker page per email address. If the children who you registered on behalf of would each like to have their own page, please register with us again, using a different email address.
Where can I download additional record cards and sponsor forms?
Our website has everything you need to take part in Swim22 and raise lots of money. Go to www.diabetes.org.uk/swim22.
Which swimming pools can I use?
Any! Swim22 can be swum in any swimming pool, river, lake, sea, canal, pond, puddle. Just keep track of how many metres or lengths you are swimming to see your total go up.
I’m swimming as part of a team, do we swim 22 miles each or split the distance between us?
It’s completely up to you. You could chose to complete a mile each, or two miles each or even have each team member complete all 22 miles.
How many lengths is 22 miles?
The number of lengths you'll do depends on the length of pool you swim in:
|20m pool - 1770 lengths
||25m pool - 1416 lengths
|30m pool - 1180 lengths
||33m pool - 1073 lengths
|50m pool - 708 lengths
I might not finish in time, what do I do?
Keep swimming! If you don’t quite finish Swim22, don't worry. We won’t come round to your house and demand you finish immediately. You can continue to swim and track your lengths up until 22 June.
Can I get discounted access to swimming pools for taking part in Swim22?
Swimming can be expensive, but there are some great offers available. We recommend speaking to the management at your local pool or gym, explaining Swim22, to ensure they can offer you the best rate possible. If there aren’t any offers, then choosing swim-only memberships or swimming at off-peak times are often the cheapest ways to enjoy swimming. If you would like a letter from Diabetes UK confirming your participation in Swim22, then please email firstname.lastname@example.org and we will be happy to provide one for you.
What are the terms and conditions for entry and prizes?
For full terms and conditions of entry and prize information, go to the Swim22 terms and conditions page.