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Diabetes UK Advocacy Service

What is advocacy?

Many people find it difficult, at times, to get their voice heard about decisions or issues that affect their lives.

Advocacy is taking action to help people to access information, explore and understand their options, and to make their views and wishes known.

About our Advocacy Service

Diabetes UK Advocacy Service provides advocacy to people with diabetes on issues in connection with their diabetes. We also help friends, family and carers acting on behalf of people with diabetes.

The Advocacy Service will prioritise people with diabetes who may be potentially vulnerable. This means people who:

  • Have a learning disability
  • Have physical or sensory impairments; or are very seriously ill
  • Have a mental illness including dementia
  • Are older (over 60)
  • Are a child (under 17)
  • Are in a form of institution; this includes hospitals, care homes, prisons etc
  • Have very poor spoken or written English.

What we can offer now

The main form of advocacy we currently provide involves letter-writing, sending emails and making phone calls on behalf of clients. We also have a Care in School Helpline which is an advocacy service specifically for parents who are having issues with their child’s care at school.

Help for you to advocate for yourself

If you are not in need of assistance but are confused about your rights and would like to advocate for yourself, we have produced a series of Advocacy packs which will help clarify your rights and the options available to you.

We are not able to offer

  • Legal advice or legal advocacy
  • Accompanying to meetings
  • Detailed benefit advice
  • Health advice.

But we can refer people on to the relevant agencies that can help.

How to contact Advocacy

By telephone

0345 123 2399*, Monday to Friday, 9am–7pm

By email

Send your enquiries by email to: advocacy@diabetes.org.uk.

By post

Send your letters to:

Diabetes UK Advocacy Service
Macleod House
10 Parkway


*Calls to 0345 numbers cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes on mobile phones and discount schemes. Calls from landlines are typically charged between 2p and 10p per minute while calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles to 0345 numbers are included in free call packages.
Calls may be recorded for quality and training purposes.