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Safety notice: Abbott FreeStyle InsuLinx blood glucose meters

Abbott Diabetes Care has issued the following statement about the FreeStyle InsuLinx Blood Glucose Meter.

If you have a FreeStyle InsuLinx meter, please read the following information carefully:

Incorrect Test Results At Extremely High Blood Glucose Levels

We have determined that at extremely high blood glucose levels of 56.8mmol/l and above, the FreeStyle InsuLinx meter will display and store in memory an inaccurate low result. If this occurs there may be a delay in identification and treatment of high blood glucose levels, or incorrect treatment may be recommended by the insulin calculator, if this feature is enabled on the meter.

The likelihood of experiencing extremely high blood glucose levels is rare; however, this could lead to serious injury.

If you experience symptoms which are not consistent with your readings you should contact your healthcare professional and follow his or her treatment advice.

Action to be taken

Abbott Diabetes Care has a software update to the FreeStyle InsuLinx meter to quickly address this issue.

There is a step-by-step process that you should follow immediately to update the software on your meter. This is available on our

This software update will enable you to maintain your settings and historical data in your meter, including insulin calculator settings.

Alternatively, please contact your local Abbott Diabetes Care Customer Service at 0800 088 5521.

There are no other Abbott Diabetes Care products impacted by this issue.

For further information

If you have any further questions, please call Abbott Diabetes Care Customer Service at 0800 088 5521.

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