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Helping you to get access to food and deliveries

During the pandemic, lots of people have told us that they’re still finding it hard to buy the right food – and some don’t have enough to eat on a daily basis.

This might be because you have been shielding or self-isolating, and not able to get to the shops. This isn’t acceptable and we’re fighting to make sure you can get the support you need.  

We have been working with other charities to raise our concerns directly to the UK government, to make sure that everyone can get the food they need to keep healthy.  

We have also written to all major UK supermarkets to share your concerns. We have asked them to expand priority delivery services to people with diabetes, as well as to make sure buying restrictions do not apply to hypo treatments or specialist foods such as gluten-free alternatives. 

But we need to do more to make sure that help is there for all who need it.


Over 6,000 of you joined our call for the UK government to do more to support those at higher risk of becoming seriously unwell if they catch coronavirus get the food they need to stay healthy. 

Working with four other charities, we have handed our petition in to the Environment Secretary, George Eustice. We've told him it's too difficult to know where to turn for support buying food if you are self-isolating, or having trouble going to the shops. 

During lockdown, too many people had to rely on the kindness of friends, family and volunteers - but not everyone has that to fall back on. As we're seeing local lockdowns imposed across the UK, we need Government to stand up and support those who are #HungryForHelp.

Do you have a story to share? 

If you have experienced challenges accessing food or deliveries, will you share your story with us?

Share your story

Being able to show how difficulties getting the right food can affect real people helps us make the case for better support for people with diabetes.  We won’t ever publish your story without your permission. 

Our Calls:

We are asking the Secretary of State for Environment, Food and Rural Affairs to make sure that:

  • The government works with local councils and supermarkets to provide clear guidance on priority food support services for people at higher risk of serious illness from coronavirus, after the pausing of shielding. This must also outline what support will be available in the event of a local lockdown or second wave of coronavirus.  
  • There must be clear communications about what food support is available for people at higher risk of serious illness from coronavirus in England. Government should work with supermarkets and local authorities so that people at higher  know where to turn for support.  
  • To prevent a postcode lottery, government must ensure that all local authorities are supported to implement priority delivery schemes. They should be supported by all major retailers and given proper resource to make sure people at higher risk of serious illness from coronavirus don’t fall through the cracks, particularly if they are self-isolating.  
  • As we learn more about the virus and social distancing measures change, the government must commit to regular reviews of food support. Once a recognised, standard COVID-19 risk assessment tool is in place, this should be used to inform how food support is provided to vulnerable people.  

The Evidence:

Over 6,000 people took in our recent follow-up survey about food, to help us understand the difficulties you might still face getting to the food you need to keep healthy. 

This showed us that one in three people with diabetes have experienced food insecurity since lockdown, and it’s still a daily reality for thousands of people who feel scared or anxious about going out to the supermarket.  

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