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Face-to-face fundraising

What is Face-to-face fundraising

In order to acquire new supporters to further help us with our work, we use face-to-face fundraising — talking to people on their doorstep and at places such as shopping centres and supermarkets. With strict safety measures in place, we have decided it is safe to restart our face-to-face fundraising.  Please see our FAQ document for safety measures in place.

We use this type of fundraising, with great success, for our Weekly Lottery and Membership campaigns. The long-term security of these donations is invaluable in allowing us to plan ahead with confidence and continue to make a difference to the lives of people with or at risk of diabetes, now and in the future. 

Are fundraisers currently working in my area?

You can view the most recent list of fundraisers in your area by viewing our fundraising schedule (PDF,12KB).

Why do we use face-to-face fundraising?

Face-to-face fundraising is a safe, secure and proven method of acquiring new, regular and long-term supporters. It is cost-effective as we only pay the fundraising organisation for new supporters who agree to sign up. It's also the fastest way of recruiting new donors. We need more regular givers to provide a steady and reliable source of income to the charity, so we are better placed to plan for future work.

For further information about our use of face-to-face fundraising, please see the Frequently Asked Questions document (PDF, 317KB)

Why are Diabetes UK restarting Face to face fundraising?

We paused all face to face fundraising in March 2020 when the first lockdown came into force. As restrictions have started to lift, we will be restarting from mid-March working very closely with our agency, regularly following government guidelines and guidance from the Chartered Institute of Fundraising and the Fundraising Regulator to make sure this method of fundraising is as safe as possible for the public as well as for our fundraisers.

Face to Face fundraising is an essential source of income for Diabetes UK and it helps us to continue supporting everyone affected by diabetes, investing in research and reaching out to those who may not be aware of our work or about diabetes.

What safety measures have been put in place?

The health and safety of the public is our key priority and we have planned to restart this fundraising taking all the necessary precautions. All fundraisers will still use PPE equipment including hand sanitiser and disposable gloves. They still will follow strict hygiene procedures and  safety measures whilst adhering to social distancing where possible (marking out an area with social distancing tape – Private Site fundraising only). Refresher training will be given prior to starting and this will be continually provided to the fundraisers with updated government guidelines.

What monitoring measures & risk assessments do you have in place?

Risk assessments have been completed before we restart the activity to ensure the safety of the public and our fundraisers, and we will continue to monitor on a regular basis.

Who can I contact about this activity?

If you can’t find the answer to your question in the FAQs, or if you have any concerns about the conduct of someone representing us, please contact our Supporter Care team on *0345 123 2399, Monday to Friday 9am to 6pm, or email

*Calls to 0345 numbers cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes on mobile phones and discount schemes. Calls from landlines are typically charged between 2p and 10p per minute while calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles to 0345 numbers are included in free call packages. Calls may be recorded for quality and training purposes.

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