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MHRA issues warning about Accu-Chek Insight insulin pump


The Medicines and Healthcare Products Regulatory Agency (MHRA) has today advised people with diabetes that some pumps could give a maintenance message which can be misinterpreted and lead to incorrect use.

The only affected pump system, made by Roche, is the Accu-Chek Insight.

The MHRA warn that there is a risk of a hypoglycaemic event if users misinterpret maintenance message ‘M-83 pump not able to complete task’. Users are advised to check pump history before re-initiating a programmed task, such as bolus delivery.

They advise that all users should receive and acknowledgethis field service notice.

Roche previously issued a field service notice about the issue in March, but has not received enough acknowledgements to confirm that healthcare professionals and users have received and acted on the instructions.

Further questions should be directed to Roche's Accu-Chek Pump Careline on 0800 731 2291 or by email to

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