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NHS Twitter takeover for Charlotte Austin who lives with Type 1 diabetes


Charlotte Austin, who has Type 1 and is a member of Diabetes UK’s Council of People with Diabetes, has taken control of the new @NHS Twitter account.

For one week, Charlotte will share her experience of living with Type 1 by tweeting her thoughts and opinions, and by engaging in conversations with people on Twitter. She plans to talk about growing up with Type 1, diabetes research (she is a member of our Research Advisory Panel), education, complications as well as the more psychological challenges that diabetes presents.

A UK first

This is a pioneering new initiative to lift the lid on the NHS through the voices of the people on its frontline. A UK first, Diabetes UK’s digital team has worked with NHS England to plan the project and to ensure that diabetes and the implications it has on the NHS is represented.

The @NHS account will see a different NHS patient or member of its 1.3 million staff become curator each week so they can report first hand their experiences of the health service. In January, another Diabetes UK supporter who has Type 2 will man the account. Both weeks will be an opportunity to share the real experiences of people with diabetes with the general public.

Throughout the week we will be promoting Charlotte’s takeover to our own social media supporters, and will provide Charlotte with resources and support. We hope this will be a great way to promote our wide range of services, support and information.

Rob Owers, Head of News & Government Partnerships at Twitter UK, said: “This is such a great initiative from the NHS. From patients to paramedics, the people taking control of the account will be sharing powerful stories and experiences that others will be able to relate to and empathise with.”

To see what Charlotte gets up to just follow @NHS on Twitter.

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