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Advice for people with diabetes and their families

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DUKPC 2020: Delegate refunds Q&A

DUKPC and Primary Care Course refunds

I have self-funded and paid for my DUKPC or Primary Care Course registration. How do I claim a refund?

Please contact conferences@diabetes.org.uk confirming that you – and not your employer  – have paid for your registration. Refunds will be made back to the credit card or bank account via BACS used to make payment when registering for the conference.

If you made payment by cheque, we will need to contact you to securely obtain your bank details.

How will the refund be made and how long will it be before I receive this?

Please allow 14 working days for the refund to be processed. If you made a payment by cheque, please allow 14 days from when your bank details have been securely received.

Is there a time-limit to make any refund claims on my registration fee?

Refund claims should be made by 5pm, Wednesday 30 September 2020.

I am eligible for a refund but wish to leave this with Diabetes UK as a donation (or part-donation). What do I need to do?

Thank you very much indeed. We really appreciate your generosity. We have huge demand for our support of people with diabetes and your donation will make a great difference. Please contact conferences@diabetes.org.uk confirming that you have self-funded your registration but would like to leave your registration with Diabetes UK as a donation (or part-donation). We can, if you wish, also claim gift aid so that the donation to us will be greater at no cost to yourself. For more information, please visit the Gift Aid section of our website. You can download and complete the Gift Aid declaration form you will find there and attach it to your email, or alternatively we can send you the form if you would find it easier.

I have paid for my registration but will be claiming this back from my employer/workplace – am I eligible for a refund?

We have been working hard to determine the appropriate course of action for all our stakeholders, all conference delegates, sponsors and exhibitors and our donors.

After careful consideration, Diabetes UK has taken the decision to follow the terms and conditions for DUKPC registration and will not be refunding delegates who are not self-funding registration themselves. 

Retaining this income will enable us to cover some of the costs incurred in setting up the event and mean that we do not have to reassign charitable donations to cover those.

We simply cannot afford to pay refunds that we are not legally required to. This could put us in an even more challenging financial situation. We are not a commercial enterprise and in order to pay refunds we would have to use income from donations. Spending our charitable funds in this way would, in turn, mean that our work supporting people with diabetes would not be possible at this time and could be compromised in the future. 

DUKPC delegates only

I was informed I would be receiving a conference grant to support my attendance. Am I still receiving this grant?

We are still working to reach a decision on this and will contact all conference grant applicants directly once it has been agreed.

I had an abstract accepted for the conference and confirmed that I would like the abstract to be published; what is the situation with this?

We are now updating the abstract programme following our email to all abstract authors to offer the opportunity to withdraw their abstract. Once a revised abstract programme is confirmed, we will inform all abstract authors of online publication details and also make this available on the conference website.
 

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