Looking for more information and advice?
You can contact us online, over the phone or by post and speak to our customer care team today.
Whether you’ve got a specific question about our work, or you’re looking for some guidance and support, we’re here to help.
Our helpline shuts at 3pm on Wednesday 24th December will re-open again at 9am on Friday 2nd January 2026.
You can join our online forum where you can connect, find information, and seek support from other people living with diabetes.
If you require emergency medical assistance or advice, please call 999, or if it is less urgent then please call the 24-hour NHS 111 service on 111. Alternatively, please speak to your GP or healthcare team.
If you need support with your mental health, you can call the 24-hour NHS 111 service on 111 and choose option 2. The team at Samaritans are also available 24 hours each day, every day of the year on 116 123.
The Royal Voluntary Service and GoodSAM provide a Check In and Chat service which provides friendly telephone chats to reduce loneliness and improve a person’s wellbeing. This service is free to use, open between 8am and 8pm and available 7 days a week. For more information please call: call 0808 196 3646, that’s 0808 196 3646.
On behalf of all at Diabetes UK, we wish you a healthy 2026.
Live chat
Use our live chat service to speak to us online. It's available Monday to Friday, from 9am to 5:45pm. If the sign shows a tick, it means our advisors are available to talk. Click the sign to start your chat. If we're closed, you can still get in touch using our online form.
Call our confidential helpline
Get in touch with our highly trained advisors for support, advice or just a chat. Call our helpline on 0345 123 2399, Monday to Friday, 9am to 6pm.
Online communities
Dealing with diabetes can be challenging, but joining our online community can help you feel supported. Plus, you can find out more about our latest campaigns and activities too.
Manage your communication preferences
Help us make sure our information is up-to-date and correct.
Our central office address
Wells Lawrence House
126 Back Church Lane
London
E1 1FH
Other ways to get in touch
Email: helpline@diabetes.org.uk
Fax: 020 7424 1001
