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Contact Us

Contact us at Diabetes UK using our live chat, online form or helpline

Looking for more information and advice?

You can contact us online, over the phone or by post and speak to our customer care team today.

Whether you’ve got a specific question about our work, or you’re looking for some guidance and support, we’re here to help.


Live chat

Click to start live chat

Use our live chat service to speak to us online. It's available Monday to Friday, from 9am to 5:45pm. If the sign shows a tick, it means our advisors are available to talk. Click the sign to start your chat. If we're closed.


Call our confidential helpline

Get in touch with our highly trained advisors for support, advice or just a chat. Call our helpline on 0345 123 2399, Monday to Friday, 9am to 6pm.

Call our helpline 

Diabetes UK and Pharmacy2U logo

Pharmacy2U are delighted to be partnering with Diabetes UK. The partnership aims to help support people currently living with diabetes, as well as those at increased risk of type 2 diabetes across the UK. To help support Diabetes UK, Pharmacy2U are sponsoring the charity’s helpline.  Pharmacy2U can deliver your prescriptions for free and you can easily order online.
Find out more from Pharmacy2U’s website.

Online communities 

Dealing with diabetes can be challenging, but joining our online community can help you feel supported. Plus, you can find out more about our latest campaigns and activities too.

Join our online community 

Manage your communication preferences

Help us make sure our information is up-to-date and correct.

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Our central office address

Wells Lawrence House

126 Back Church Lane


E1 1FH

Other ways to get in touch


Fax: 020 7424 1001

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