This page (together with the linked documents) tells you the terms on which you may make use of our website https://www.diabetes.org.uk (our site), whether as a guest or a registered user. Please read these terms carefully before you start to use the site. By using our site, you indicate that you agree and accept these terms. If you do not agree to these terms, please refrain from using our site. There may be additional terms and conditions which apply to any of our interactive services, please ensure you read these carefully.
Information about us
https://www.diabetes.org.uk is a site operated by the British Diabetic Association, operating as Diabetes UK ("We"). We are a company limited by guarantee registered in England and Wales under company number 00339181 and have our registered office at Wells Lawrence House, 126 Back Church Lane, London E1 1FH. Our VAT number is 232380196.
We are a charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136). In England and Wales we are regulated by the Charity Commission and in Scotland by the Office of the Scottish Charity Regulator.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
When using our site, you must comply with the provisions of our Acceptable Use Policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on information posted
The information presented on this site is for general use only and is not intended to provide personal medical advice or substitute for the advice of your physician. If you have questions or concerns about individual health matters or the management of your diabetes, please consult your diabetes care team. Products highlighted on the Diabetes UK website are not necessarily endorsed by Diabetes UK.
Unless agreed in writing, information we provide is not intended for use in any Court proceedings, Tribunal or other similar forum.
Save as set out below, we accept no liability or responsibility for any loss or damage or other harm arising from any reliance placed on such information by the recipient of such information or any other person who relies on any of its contents.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site or contained in any communication we may make is provided without any guarantees, conditions or warranties as to its accuracy.
To the extent permitted by law, we, other members of our group of companies and third parties connected to us expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by law.
- Liability for any direct, indirect or consequential loss or damage incurred or suffered in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials or information posted on it, or contained in any communication we may make, including, without limitation, any liability for, loss of income or revenue, loss of business or opportunities, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time; or for any other loss or damage of any kind, however arising and whether in tort (including negligence), contract or otherwise, even if foreseeable.
We do not seek to exclude liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited at law.
We accept no liability for content provided or generated by third party users of our website (whether or not we moderate such content). This content has not been verified or approved by Diabetes UK and the views of users do not necessarily represent Diabetes UK’s views or values.
Information about you and your visits to our site
Transactions conducted through our site
Contracts for the supply of goods or services or information formed through our site or as a result of visits made by you are governed by ourTerms and Conditions - Supply of Goods or Services.
Diabetes UK reserves the right to vary any membership fees and the prices of any goods or services listed without notice. Diabetes UK reserves the right to refuse to accept any membership or donation and to refuse to supply goods or services to any individual.Although the website uses encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by Diabetes UK or its agents.
Diabetes UK will not usually refund any membership payment or donations. To enquire about a refund, please contact our Supporter Care team during office hours on 0345 123 2399*, or email
*Calls to 0345 numbers cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes on mobile phones and discount schemes. Calls from landlines are typically charged between 2p and 10p per minute while calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles to 0345 numbers are included in free call packages. Calls may be recorded for quality and training purposes.
Uploading material to our site
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. See our Links Policyfor more details.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in ourAcceptable Use Policy.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
The British Diabetic Association and Diabetes UK registered trade marks of Diabetes UK.
If you have any concerns about material which appears on our site, please firstname.lastname@example.org
Thank you for visiting our site.