We are proud to work with the fundraising regulator who set and maintain the standards for charitable fundraising.
The fundraising regulator aims to ensure that fundraising is respectful, open, honest and accountable to the public.
The role of the regulator is to:
- Set and promote the standards for fundraising practice (‘the code’ and associated rulebooks) in consultation with the public, fundraising stakeholders and legislators.
- Investigate cases where fundraising practices have led to significant public concern.
- Adjudicate complaints from the public about fundraising practice, where these cannot be resolved by the charities themselves.
- Operate a fundraising preference service to enable individuals to manage their contact with charities.
- Where poor fundraising practice is judged to have taken place, recommend best practice guidance and take proportionate remedial action.
We are committed to high standards
- We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise.
- We comply with the law including those that apply to data protection, health and safety and the environment.
- We are honest and open
- We tell the truth and do not exaggerate.
- We do what we say we are going to.
- We answer all reasonable questions about our fundraising activities and costs.
Please contact us if you require further details.
We are clear
- We are clear about who we are, what we do and how your gift is used.
- Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.
- We give a clear explanation of how you can make a gift and amend a regular commitment.
We are respectful
- We respect the rights, dignities and privacy of our supporters and beneficiaries.
- We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision.
- If you tell us that you don't want us to contact you in a particular way we will not do so.
We are fair and reasonable
- We take care not to use any images or words that cause unjustifiable distress or offence.
- We take care not to cause unreasonable nuisance or disruption.
We are accountable
- If you are unhappy with anything we've done while fundraising, you can contact us to make a complaint.
- We have a complaint procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.
If you would like further information, please contact:
Wells Lawrence House
126 Back Church Lane
Tel: 020 7424 1194