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Helpline Scotland


Helpline Scotland provides specialist information and advice on all aspects of living with diabetes. You can get in touch for answer, support or just to talk to someone who knows about diabetes.

How to contact Helpline Scotland

Call 0141 212 8710*, Monday–Friday, 9am–6pm

If our counsellors at Helpline Scotland are unavailable, calls will automatically be forwarded to the Helpline service in London. All calls and emails to the Helpline, and Helpline Scotland, are treated in total confidence.

How can we help?

Here are some examples of the questions we are often asked:

  • I've just been diagnosed. What should I do now?
  • I'm finding it difficult to accept the diagnosis – how do I cope?
  • What can I and can't I eat? Can I still drink alcohol?
  • What are the different types of tablets and insulin? What are the possible side effects?
  • When/how often should I test?
  • What should my blood glucose levels be? What if they go too high or too low?
  • What's the law about driving?
  • I'm about to go on holiday abroad. How do I keep my insulin cool in a hot country? What else do I need to consider when travelling?
  • My child has diabetes and finds it hard to give up his treats. Why don't you recommend diabetic chocolate and sweets?

We don't have access to your medical records so you may need to go back to your healthcare team for answers to some questions.

Get in touch by post

Send your letters to:

Diabetes UK Helpline Scotland
The Venlaw
349 Bath Street
G2 4AA

Answers to your FAQs

If you have a question about diabetes, you may find the answer you need in our frequently asked questions section.

*Calls from landlines are typically charged between 2p and 10p per minute while calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles should be included in free call packages. Calls may be recorded for quality and training purposes. If a Diabetes UK member of staff or volunteer has concerns about your own or someone else’s safety and well-being, the concern may be reported to the Diabetes UK Safeguarding Team and external safeguarding authorities’.

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