People who use the Dexcom G6 continuous glucose monitor (CGM) have been advised that the new Android 16 update could impact usage of the Dexcom G6 smartphone app.
If you do not download the new Android 16 update then you will not be affected, and Dexcom G7 users are not affected.
Android 16 update latest
The Android 16 operation system is available to some Android smartphones, but Dexcom has urged G6 CGM users to not accept the update when your phone prompts you to.
This is because the G6 app is not compatible with the Android 16 update.
If you have not already updated to the latest operation system version, then don’t update until further information is released by Dexcom.
To stop your phone updating automatically, you might need to turn off Auto OS updates on your Android smartphone.
What if I’ve already updated to Android 16?
If you’ve already updated your smartphone to Android 16, your Dexcom G6 app will no longer be operational.
This could affect people who use the G6 sensor as part of a hybrid closed-loop system.
Dexcom is working closely with Google to make the Dexcom G6 app compatible with Android 16, and an update is expected to be available in the coming weeks.
If you have an alternative device, such as another smartphone or a Dexcom G6 receiver, then this could help you to continue using your CGM until Dexcom confirms that the issue has been resolved.
If you do not have an alternative device, you could speak to your healthcare professional or diabetes care team as they might be able to provide you with a G7 sensor from Dexcom.
You could also contact your phone manufacturer and request your phone is reverted back to the previous operation system, but this could risk loss of data from your phone including your CGM readings.
If you have an emergency issue with insulin delivery, then you should speak to your healthcare professional or diabetes care team as urgently as possible.
We will update this page with the latest information when it becomes available.
If you need further assistance, you can contact the Dexcom customer care team on 0800 011 6132.
