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Abbott stop taking online orders from new customers for FreeStyle Libre

flash monitor

The manufacturer of the FreeStyle Libre device, which checks blood sugar levels with Flash Glucose Monitoring technology, have announced that due to unexpected demand they are not taking online orders from new customers until July. 

Abbott have also said that existing customers will be limited to ordering two sensors every 25 days. 

This means that people who wish to order Flash online for the first time will need to wait until July. And people who have already been ordering online will have to limit their orders to two sensors a month (one sensor lasts two weeks, so two monthly is the minimum). 

The closing of the online shop for new customers until July and the limiting of the number of sensors does not affect people who access flash monitors for free on prescription on the NHS. 

Daniel Howarth, our Head of Care, said: 

“Flash Glucose Monitoring can free people from the pain of frequent finger-prick testing, making it easier to keep on top of blood sugar levels. The device can help with better control of the condition and, as a result, reduce the risk of serious diabetes-related complications such as amputation, blindness and stroke.

“Abbott are the only manufacturer of this technology in the UK and we hope that they will work to resolve problems with supply as soon as possible. We have shared our concerns with Abbott that delays can cause unnecessary stress to people living with diabetes, who rely on this technology to self-monitor their blood glucose levels.”

We are currently campaigning for better access to Flash, so that everyone who can benefit from this technology can get it for free on prescription. We've got information to help you work out if Flash is right for you, what you need to do to access it for free on prescription and how you can make the case for it to be made available in your local area.

You can also call our helpline on 0345 123 2399, Monday to Friday, from 9am to 6pm, or email

Your can also contact Abbott for more information about online orders of the FreeStyle Libre.

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