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Frequently asked questions about our travel insurance

Why did you choose AllClear Travel Insurance?

AllClear has 18 years of experience as a market leader in the provision of cover to a wide spectrum of medical conditions and it has no upper age limit on either its single trip or annual multi-trip policies. Our members and supporters tell us those features are particularly important.

Does AllClear have any independent verification of the quality of its products and services?

Yes, it is rated five star on Trustpilot based on 10,000+ customer feedback comments; AllClear’s Gold Plus and Platinum Cruise products are both five star Defaqto rated. AllClear has been the chosen medical travel insurance provider for the British Insurance Brokers Association since 2011.

Does AllClear have a UK-based call centre?

Yes, it is based in Essex at AllClear House, 1 Redwing Court, Ashton Road, Romford, Essex, RM3 8QQ: Call 0808 168 8711: Monday – Friday 8am to 8pm, Saturday 9am to 5pm, Sunday 10am to 5pm.

Is the online system easy to use?

From the number of positive reviews received about the ease of use, we are confident that most people will find the site relatively easy to use. We do however understand that some people may not find it easy. There is an added a “Live Chat” feature to assist people who may be having issues during their online journey. The UK-based Contact Centre is also there to assist.

I bought a single trip policy earlier this year. Can I buy another one for my next holiday?

If you are planning to travel again then we would advise that you take out cover for all your overseas trips. If you have plans to travel more than once in a twelve month period it could be that an Annual Multi-trip policy may suit your needs better. It you are unsure it may be advisable to run quotes for both. Please go to www.insuremydiabetes.org.uk or call 0808 168 8711.

Can I insure for my cruise later this year?

Yes, absolutely, AllClear provides a specialist two-tier cruise travel insurance product. Please go to www.insuremydiabetes.org.uk or call 0808 168 8711.

How does the price guarantee work?

Customers will not be charged any extra as a result of their contribution from the policy premium to the charity. This means an insurance quotation through www.insuremydiabetes.org.uk  will be the same price as if someone goes direct to AllClear to buy an equivalent policy directly. Please be advised that during times when promotions are running there could be a small price variance.

Why is AllClear making a higher contribution to Diabetes UK for online sales?

Whilst prices quoted online and offline are the same, staffing and equipment costs are much more expensive in the contact centre than they are online. For this reason AllClear can pay a higher proportion of the commission earned on online sales back to Diabetes UK which in turn can be used to create more awareness of the need to take out travel insurance when travelling overseas.

Where does AllClear’s contribution to Diabetes UK go from sales of this insurance policy?

It is used to support all of the valuable help and services we provide to people with diabetes. And, to fund research projects. A proportion of the funds received by Diabetes UK from AllClear may be used for developing and marketing our relationship with AllClear and the services it offers to our supporters.

Why can I no longer get my policy cheaper online?

AllClear are medical travel insurance specialists and are able to cover many people who cannot get cover elsewhere.

It costs far more to run a contact centre so prices could not be lowered to match online pricing but we believe this is the fairest way to ensure that all customers receive comparable pricing when buying either on or offline. We can still guarantee that when buying through www.insuremydiabetes.org,uk either online or by calling free phone 0808 168 8711 that Diabetes UK supporters will pay the same as customers who get a policy direct from AllClear.

We are also introducing promotional offers throughout the year that will now be available to supporters who purchase a policy either online or by calling free phone 0808 168 8711.

Why is there now an admin charge?

AllClear as a business has grown rapidly in more recent years it has seen a substantial increase in the number of queries they have received to change details such as address, destination/region and of course medical changes. This has put increasing pressure on their contact centre as they do handle both on and offline admin changes. In line with many other businesses an admin charge has been implemented for policy change details after fourteen days of inception. At £10, AllClear believe they are at the lower end of the scale for this service.

The majority of admin changes do come within two weeks of purchase and we should emphasise that there is no charge if changes are made within the first two weeks.

There is currently no notification of this on the web. But those people who buy on the web will be told very clearly if they need to contact AllClear’s contact centre to make a change that a charge will apply. AllClear will be looking into where they could make this visible on the website for further clarity.

How can I get a copy of my policy if I don’t have an email address?

You cannot complete an online quote without submitting an e-mail address, so AllClear will send an automatic confirmation once the policy has been purchased.

For telephone enquiries a customer with an e-mail address will be given the option to receive electronic documents. You will also be advised that there is a £3.50 charge if you opt for a postal copy.

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