The Heart of England NHS Foundation Trust and Solihull Clinical Commissioning Group are working closely in partnership to develop an integrated diabetes pathway to ensure that patients are seen in the right place, at the right time and by the most appropriate healthcare professional.
Making it easier for diabetes patients to access services
Diabetes UK supported them to engage with service users to collect views on current services and how the CCG and Trust could make it easier for them to access the services they need. We focused the involvement activity in the north of the borough, as an area of higher deprivation and that traditionally did not engage. We held two small focus groups in the area, as well as administering an on-line survey for diabetes patients.
Downloadpatient feedback report and actions planned(PDF, 359KB).
Solihull CCG and HEFT are now working together to design and embed a sustainable approach to user involvement to help inform the implementation of the pathway as this work continues.