Roche Diabetes Care have issued an urgent field safety notice regarding a small number of Accu-Chek Aviva and Accu-Chek Performa test strips.
Some of the faulty strips have been giving an error message that might suggest a fault with your meter. A small number have also been giving a biased result, which could result in misdosing insulin.
Roche have recommended that anyone using these test strips check the lot number against the list below. The lot number can be found on the carton packaging, as well as on the label of the test strip container.
The affected lots are:
Accu-Chek Aviva Strips (50s)
Accu-Chek Aviva Strips (10s)
Accu-Chek Performa Strips (10s)
Accu-Chek Performa Nano mmol Kit (safety notice applies to the pack of Performa 10 test strips contained within the kit)
If you are using test strips from an affected lot, Roche advice to stop using them immediately, and return them to your pharmacy, where they will be replaced.
If you have been affected by this recall and have also been unable to obtain replacement strips from your pharmacy, Roche have provided the following information: "People should contact the Accu-Check customer service team who will arrange for supply of free of charge strips.
"Due to the recent field safety notice relating to specific batches of the Aviva and Performa test strips, our customer service centres are experiencing higher than normal call volumes. It is taking us longer to answer calls, messages on voicemail and emails. Callers should leave a voice message or send an email via the contact us page on our Accu-Chek website and we will do our upmost to respond within 2 working days.
"Further supplies of the Aviva and Performa test strips have been shipped to Wholesalers and should reach local pharmacies within the next few days."