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Warning for LifeScan meter users

The following safety warning has been issued for users of LifeScan One Touch Ultra 2 blood glucose meters.

If you use a OneTouch® Ultra®2 Blood Glucose Meter set in the Millimoles per litre (mmol/L) unit of measure, LifeScan want to urgently inform you that they are recalling and replacing your OneTouch Ultra2 Meter.

Lifescan have learned that some users are having difficulty reading the meter’s display, which might lead them to misread the result. It is important that you review the following information very carefully.

LifeScan recently learned that some users have failed to notice the decimal point when reading their blood glucose results.

For example, an actual result of 2.2 mmol/L could be misunderstood as 22 mmol/L (see Figure A below). Your OneTouch Ultra2 Meter displays readings in mmol/L, and every mmol/L reading contains a decimal point between the numbers (eg 5.0 mmol/L).

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It is very important that you immediately do the following:

1) Using the above diagram, determine whether you have a OneTouch Ultra2 Meter set in mmol/L. 

2) If you do have a OneTouch Ultra2 Meter set in mmol/L, please call LifeScan Customer Care immediately on freephone 0800 028 8039 (UK) or freephone 1800 535 676 (Ireland) to receive a replacement meter. The helplines will be open Monday to Friday 8.30am to 6pm and Saturday and Sunday 9.00am to 5pm. LifeScan will replace all OneTouch Ultra2 Meters in the mmol/L unit of measure.

3) Until your replacement meter arrives, continue to test, making sure to look for the decimal point in each blood glucose result displayed on your meter. You should continue to test until you receive your replacement meter, because the OneTouch Ultra2 Meter provides accurate results. However, it is important for you to notice the decimal point to ensure that you are reading the result correctly. 

This means that each time you test your blood glucose, you should be sure to note that your test result will always have a decimal point and a number from 0 to 9 after the decimal point.

Please also be aware that this issue does not affect the OneTouch Ultra2 Meter in mg/dL unit of measure or any other LifeScan Products.

Please contact your local LifeScan office to help you with any additional queries that you may have. You can reach them on 0800 028 8039 (UK) and 1800 535 676 (Ireland) or email:CustomerCare@LifeScan.co.uk

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