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Delegate registration Terms and Conditions

1. Attendance at the event

By completing this registration form, you confirm and acknowledge that you are attending the event in your capacity as:

  • a healthcare professional or scientist working in the field of diabetes; or
  • a person working in a professional, charity or voluntary organisation with an interest in the field of diabetes.

The conference is for the benefit of the persons listed above only and not for lay persons or persons who do not qualify for the categories listed above.

2. Closing dates for registration

All registrations must be completed (and paid) prior to attending the conference. Pre-registration for the conference closes Tuesday, 13 March 2018. Invoices will no longer be available after 5pm Friday, 26 January 2018.

3. How to pay

We accept most credit/debit cards (see list below) and delegates can also request an invoice for the cost of their registration fee (prior to the dates as listed above).

It is the responsibility of the delegate to ensure payment is made. Diabetes UK will not chase sponsors or employers for payment on the delegate’s behalf.

If Diabetes UK does not receive payment for a delegate’s registration fee in advance of the event, the delegate will be informed of this via email one week prior to the event, and will have to pay the registration fee in full on the day of the event. Delegates will not be allowed to enter the event if the registration fee has not been paid in full.

a) Paying by invoice: Please ensure you provide a full and accurate invoice address with the correct addressee details (including PO number). All invoices must be settled within payment date terms specified on the invoice.

b) Paying by credit card online: We can accept the following credit/debit cards: Visa (credit and debit), Visa Electron or MasterCard

c) Paying by cheque: Please send all cheque payments prior to the conference, via post to: Accounts Payable, Diabetes UK, Wells Lawrence House, 126 Back Church Lane, Whitechapel, E1 1FH. All cheque payments must include the delegate’s full name, reference/invoice number and contact details for the bill payer.

4. Student rates

Students who are members of Diabetes UK are exempt from the registration fee. To benefit from this discount, student delegates must present a supporting letter on the headed paper of the relevant institution from their administrator or head of department confirming full-time student status. This letter must be uploaded at point of registration to be eligible for the discount.

5. Amendments to your booking, cancellations and refunds

Any amendment to a delegate’s registration must be made in writing (which can include email) and sent to Diabetes UK. We cannot accept amendments over the telephone as we require written confirmation of any changes made. Amendment and cancellation requests should be sent via email to: or via post to: Diabetes UK, Wells Lawrence House, 126 Back Church Lane, Whitechapel E1 1FH.

To qualify for a full refund, notification of a delegate’s intention to cancel must be received by Diabetes UK before 5pm Friday, 26 January 2018. A 50% refund will be available until 5pm Friday 9, February 2018. No refunds will be payable if notification of cancellation is received by the Diabetes UK after this date.

In the event that the event is cancelled, delegates will be notified promptly prior to the advertised date of the event. Diabetes UK accepts no liability in respect of any loss or damage, whether direct, consequential or otherwise arising from any delay in providing the event or change of venue.

6. Programme and speakers

Diabetes UK reserves the right to alter the programme and/or speakers without prior notice. Diabetes UK does not accept responsibility for the views expressed by the individual speakers.

7. Photography and recordings

Photographs may be taken at the conference by an official Diabetes UK photographer. Diabetes UK may use these photographs in post-event publicity and on future marketing materials. In registering to attend the conference, delegates agree to the official photographer taking such photographs, and to Diabetes UK using the photographs as set out above. If you do not wish to be in any photography, you must notify a member of the Diabetes UK Events team immediately upon arrival at the conference for further guidance.

Please note: other attendees at the conference (delegates, speakers, exhibitors and sponsors etc) may also take photographs; Diabetes UK accepts no responsibility in connection with the use of these photographs.

8. Code of conduct

Delegates, including those sponsored or employed by pharmaceutical companies may not promote their sponsors and/or employers, or the products or services conducted by such sponsors and/or employers outside of their allocated exhibition stand (if relevant). This includes (without limitation) promotion by way of branded items, such as the wearing of branded clothing outside of the exhibition hall.

Canvassing for orders by delegates or any unauthorised person, including the display or distribution of materials, is strictly prohibited. Canvassing is only permitted by exhibitors (on their own stands), sponsored satellite symposia (in agreement with Diabetes UK), via official promotion options and by authorised individuals.

9. Data protection

Diabetes UK takes data protection and your privacy seriously. We may pass your personal data to third parties to process your orders and fulfil your requests. We will not provide or sell your personal data to other companies for marketing purposes. We will use data to:

  • Process your registration and provide applicable conference updates
  • Send you promotional materials relating to future Diabetes UK Professional Conferences

Please note that this conference is kindly supported by a range of exhibitors and sponsors. Diabetes UK would like to thank the sponsors and all exhibitors for their support of the conference. A full list of exhibitors will be available on the conference website. Sponsors and exhibitors have had no input into the arrangements for the conference, including the agenda, content and speakers (apart from sponsored symposia). Diabetes UK will not take responsibility for any personal information or data you choose to share with exhibitors or delegates directly at the event.

Diabetes UK will make available to conference sponsors, exhibitors and attendees a delegate list showing delegates’ names, job titles and organisations as supplied when registering. Delegate lists will only include individuals who have consented to be included on the delegate list.

We will continue to keep in touch about our work and the different ways you can support us, including volunteering, working with our local groups or through financial support only if you have agreed for us to do so on your registration form.

Please note: allowing your badge to be scanned at exhibition stands authorises exhibitors to access your contact information. If you do not wish to be contacted by third parties, do not allow your badge to be scanned.

If you have any further queries you can contact: 0345 123 2399

10. Third parties and group bookings

If you are booking on behalf of another person, you confirm that you are authorised by that person to make the booking, and that the person has confirmed their agreement to be bound by these Terms and Conditions. You acknowledge and agree that both you and the person for whom you are making the booking will be bound by these Terms and Conditions mentioned herein.

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