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Delegate registration Terms and Conditions

1. Attendance 

The Diabetes UK Professional Conference, 28 March to 1 April 2022, is being organised by Diabetes UK. Diabetes UK is the operating name of the British Diabetic Association, a company limited by guarantee (company no. 00339181) and a charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136) which has its registered office at Wells Lawrence House, 126 Back Church Lane, London E1 1FH.

Delegates have the option of purchasing the following:

  1. Online Only ticket (digital event content from 28 March to 1 April 2022 to include live streaming of the in-person day)
  2. In-person & Online ticket (attendance at in-person day event on 28 March 2022 and digital event content from 28 March to 1 April 2022

By completing this registration using Aventri, you confirm and acknowledge that you are participating in the event in your capacity as a healthcare professional or scientist working in the field of diabetes. 

The event is for the benefit of the persons listed above only and not for lay persons or persons who do not qualify for the categories listed above. For the avoidance of doubt, delegates will attend the digital event in their professional capacity. 

2. Closing dates for registration 

All registrations must be completed (and paid) prior to 4pm the day before the event begins. Registration for the in-person event closes Monday 28 March and for the online only Friday 1 April. Invoices are only available where the total cost of the registration fee is over £100. 

3. How to pay 

Our preferred method of payment is credit/debit card. We accept most credit/debit cards (see list below) and an invoice can be requested where the total cost of the registration fee is over £100. 

It is the responsibility of the delegate to ensure payment is made. Diabetes UK will not chase sponsors or employers for payment on the delegate’s behalf. 

If Diabetes UK does not receive payment for a delegate’s registration fee in advance of the event, the delegate will be informed of this via email one week prior to the event starting, and will have to pay the registration fee in full by the first day of the digital event. Delegates will not be allowed to participate in the event if the registration fee has not been paid in full.

a) Paying by credit card online: We can accept the following credit/debit cards: Visa (credit and debit), Visa Electron or MasterCard. 

b) Paying by invoice (only available where total cost of registration(s) is over £100): Please ensure you provide a full and accurate invoice address with the correct addressee details (including PO number). All invoices must be settled within payment date terms specified on the invoice. Payment must include the delegate’s full name, reference/invoice number and contact details for the bill payer. 

c) Paying by cheque: Please send all cheque payments prior to the event, via post to: Accounts Payable, Diabetes UK, Wells Lawrence House, 126 Back Church Lane, Whitechapel, E1 1FH. All cheque payments must include the delegate’s full name, reference/invoice number and contact details for the bill payer. 

4. Student rates 

Students who are professional members (not lay members) of Diabetes UK are exempt from the registration fee. Non-member students will receive a discounted rate. To benefit from this discount, student delegates must present a supporting letter on the headed paper of the relevant institution from their administrator or head of department confirming full-time student status. This letter must be uploaded at point of registration to be eligible for the discount. 

5. Amendments to your booking, cancellations and refunds 

Any amendment to a delegate’s registration must be made in writing (which can include email) and sent to Diabetes UK. We cannot accept amendments over the telephone as we require written confirmation of any changes made. Amendment and cancellation requests should be sent via email to: or via post to: Diabetes UK, Wells Lawrence House, 126 Back Church Lane, Whitechapel E1 1FH. 

To qualify for a full refund for the event, notification of a delegate’s intention to cancel must be received by Diabetes UK before 4pm Monday 21 March. No refunds will be payable if notification of cancellation is received by Diabetes UK after this date. 

Diabetes UK reserves the right to postpone, alter and/or cancel all or any part of the event (including the in-person day) for any reason (including, without limitation, by reason of a force majeure).

In the event that all or any part of the digital event is postponed, altered or cancelled for any reason, delegates will be notified as soon as practicable prior to the advertised date of the event. Diabetes UK accepts no liability in respect of any loss or damage, whether direct, consequential or otherwise arising from any alteration (including, without limitation, a change to the format of delivery of the event), postponement (including, without limitation, any delay in providing the event), or cancellation of the event. Diabetes UK shall not be liable to delegates for any costs incurred in connection with accessing/attending the event. 

6. Programme and speakers

Diabetes UK reserves the right to alter the programme and/or speakers without prior notice and without any liability to delegates. Diabetes UK does not accept responsibility for the views expressed by the individual speakers. 

Please note that this digital event is kindly supported by a range of exhibitors and sponsors. Diabetes UK would like to thank the sponsors and all exhibitors for their support of the event. A full list of sponsors and exhibitors will be available on the event website. Sponsors and exhibitors have had no input into the arrangements for the event, including the agenda, content and speakers (apart from sponsored satellite symposia). 

7. Accessing the digital part of the event

The digital parts of the event will be web-based and can be accessed through desktop or mobile device using the link or log in details provided to the delegate. Delegates are solely responsible for ensuring that they have the necessary desktop or mobile equipment and internet connection for accessing the event. 

Delegates are responsible for use of any link or log in details provided to them for accessing any programme associated with the event and for preventing unauthorised use of such link or log in details. Where we provide delegates with a link or log in details for accessing any programme associated with the event (including satellite symposia), delegates should ensure that this is not shared with anyone else. 

If delegates believe there has been any breach of security such as the disclosure, theft or unauthorised use of any such link or log in details to the event you must notify Diabetes UK immediately. 

8. Photography, recordings and delegate content

Screenshots, photos and video recordings of the digital and in-person parts of the event may be taken by Diabetes UK. Diabetes UK may use these screenshots, photos and video recordings in post-event publicity and on future marketing materials. In registering to participate in the event, delegates agree to Diabetes UK taking such screenshots, photographs and/or video recordings, and to Diabetes UK using the screenshots, photographs and/or video recordings as set out above. If you do not wish to be in any screenshot, photography or video recording, you must notify Diabetes UK prior to the commencement of the event. 

Delegates are not permitted to make their own video or audio recordings of any part of the event or use any photographs or screenshots of the event for commercial purposes, unless they have Diabetes UK’s permission. 

The digital parts of the event may include features allowing delegates, speakers and sponsors to post questions, comments and messages and/or allow delegates to access additional features which enable them to contact other delegates, speakers and sponsors. Delegates acknowledge that Diabetes UK cannot control the content posted by other delegates and will not be liable to delegates in respect of any such communications. Diabetes UK reserves the right to moderate any such questions, comments and messages.

Please note:

Diabetes UK will live stream the in-person part of the event for the purpose of delivering it to delegates that are not attending in-person. You understand that this may result in you being features on the live recording.

Other attendees at the in-person part of the event (delegates, speakers, exhibitors and sponsors etc.) may also take photographs and videos. Diabetes UK accepts no responsibility in connection with the use of these photographs or videos.

9. Code of conduct 

Delegates must not share any event content (including satellite symposia content) or access to such content with anyone else, in particular lay persons. 

Delegates, including those sponsored or employed by pharmaceutical companies may not promote their sponsors and/or employers, or the products or services conducted by such sponsors and/or employers (and if relevant, outside of their allocated exhibition stand). This includes (without limitation) promotion by way of branded items, such as the wearing of branded clothing whilst taking part in the event. Canvassing for orders by delegates or any unauthorised person, including the display or distribution of materials, is strictly prohibited. Canvassing is only permitted by exhibitors (on their own stands), at sponsored satellite symposia (in agreement with Diabetes UK), via official promotion options and by authorised individuals.

Diabetes UK reserves the right, without any liability, to refuse a delegate access or eject them from the digital or in-person event for failure to comply with these Terms and Conditions; or if in Diabetes UK’s opinion a delegate represents a security risk, nuisance or annoyance to the running of the event. 

10. Data protection

Diabetes UK takes data protection and your privacy seriously. We will use the personal data you provide to us to: 

  • Process your registration and provide applicable event updates 
  • Provide you with services associated with the event 
  • Send you promotional materials relating to future Diabetes UK professional events 
  • In order to process your registration and to provide services associated with the event, we may need to share your data with third parties working for us, such as the conference venue and security providers.

We will not provide or sell your personal data to other companies for marketing purposes without your agreement (see below for circumstances in which your information may be provided to sponsors or exhibitors). 

We will continue to keep in touch with you about our work and the different ways you can support us, including volunteering, working with our local groups or through financial support if you agree we can to do so on your registration form. 

Diabetes UK will make available to event sponsors, exhibitors and attendees a delegate list showing delegates' names, email address, job titles, organisation, profession, region, professional interest group and field of work as supplied when registering. 

You will only be included on the delegate list if you indicate on the registration form that you agree to this. Diabetes UK will not take responsibility for any personal information or data you choose to share with exhibitors or delegates directly through the event. 

You can find out more about how we use your information at You can change how you hear from us or ask us to stop communicating with you at any time: 

11. Third parties and group bookings

If you are booking on behalf of another person, you confirm that you are authorised by that person to make the booking, and that the person has confirmed their agreement to be bound by these Terms and Conditions. You acknowledge and agree that both you and the person for whom you are making the booking will be bound by these Terms and Conditions. 

Diabetes UK reserves the right to modify these terms and conditions at any time.

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