Diabetes Nurse Facilitator for Bath & North East Somerset Integrated Diabetes Service
As one of our Clinical Champions, Gaynor plans to build on the current training programme to facilitate a programme of health coaching for nurses, GPs and pharmacists in Bath & NE Somerset.
Gaynor is a registered nurse with 17 years diabetes nursing experience. She has worked as a Renal DSN and as a Specialist Nurse Practitioner in diabetes and has a Masters degree in diabetes from Warwick University.
Gaynor currently works as a Diabetes Nurse Facilitator for the Bath & North East Somerset (B&NES) Integrated Diabetes team.
Since 2015 she has been using her experience of primary and secondary care to identify areas for improvement in diabetes care delivery. As part of a three-person team, Gaynor has supported introduction of virtual clinics, multi-disciplinary team meetings and a core training programme.
Much of Gaynor’s role is in helping nurses to become ‘the best they can’. Through her passion and belief in training and equipping nurses with the skills they need to deliver good care, Gaynor has implemented a training programme to enable nurses to work towards the TRENDUK competency Framework.
Working alongside primary care, Gaynor has noticed more can be done to support her colleagues with their communication skills needed for managing a condition which can be demanding and complex. Observing staff frustration at ‘not knowing what to say’ or how to encourage behaviour change has led to a review of training needs and how to help staff match their clinical competence with communication competence.