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Bolton NHS Foundation Trust

Diabetes UK worked with the Bolton Diabetic Eye and Foot Screening Service to help them involve service users in ways to improve the overall service provided.

Missed appointments at eye and foot screening clinics

In April 2014 they established a user reference group to provide regular feedback on the service and suggest priority areas for action to improve patient experience. The group is now meeting on a quarterly basis to contribute to decisions about future service delivery.

The Eye and Foot Screening Service is also focusing on reducing the number of missed appointments at the service. They undertook an audit of its DNA (Did Not Attend) data and established that young people between the age of 17-24 and Asian males over the age of 50 account for a large number of the service’s DNA appointments. Diabetes UK have assisted the service to engage these communities to gain some insight as to why people aren’t currently attending appointments, and suggestions for what would make it easier for people to access the service. This information is being used to inform service changes to address the issues raised.

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