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Diabetes UK Professional Conference - How to pay

We accept a variety of payment methods, however please refer to our key dates page to ensure you do not miss one of our deadlines. 

By credit card

The most secure way to pay by credit or debit card is through our registration form. 

Online registrations can be made up to 30 minutes before you arrive at the conference if you are paying by credit or debit card. We accept the following cards: Visa Debit, Visa Credit and MasterCard. 

Please note that we do not accept American Express, Diners, Visa Electron, Maestro or JCB. 

By invoice

Deadline: Friday 26 January 2018 at 5pm. 

Please ensure that you provide a full invoice address with the correct addressee details. 

Invoices can be paid by cheque, BACs transfer or debit/credit card. The details of how to pay are available in the confirmation email and printed on the invoice. 

If your organisation requires a purchase order number to be included on the invoice, please provide this when you register. 

All invoices are generated at the point of registration and so will reflect the rate applicable at that time. 

It is the responsibility of the delegate to ensure payment is made. The Events team will not chase sponsors or employers for payment on your behalf. 

If the Events team does not receive payment for your registration in advance of the conference, you will be informed of this via email one week prior to the event and you will have to pay on-site at the conference. Delegates will not be allowed to enter the conference if their registration fee has not been paid. 

Paying on the day

Our online booking form allows you to register and pay (by credit/debit card) for your place at the conference up to 30 minutes prior to arrival. This means delegates can always register and pay online for the conference as there is no closing date, however the additional on-site charge will be applied. 

We can also take registrations on-site at Excel London. Payments made on the day will incur an additional administration charge. We accept cash, cheques, and most debit and credit cards. Please note that we do not accept American Express, Diners or JCB, and only accept Visa Electron if the cardholder is present. 

Cancellation/refund policy

Any amendment to a delegate’s registration must be made in writing (which can include email) and sent to Diabetes UK. We cannot accept amendments over the telephone as we require written confirmation of any changes made. Amendment and cancellation requests should be sent via email to: events@diabetes.org.uk or via post to: Diabetes UK, Wells Lawrence House, 126 Back Church Lane, Whitechapel E1 1FH. 

To qualify for a full refund, notification of a delegate’s intention to cancel must be received by Diabetes UK before 5pm Friday, 26 January 2018. A 50% refund will be available until 5pm Friday 9, February 2018. No refunds will be payable if notification of cancellation is received by the Diabetes UK after this date.

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