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Diabetes UK Careline teams up with NHS Direct

The Diabetes UK Careline, first opened in 1996 and staffed by trained counsellors, answers a huge variety of questions every day. Enquiries range from factual questions about living with diabetes – such as diet, medication, travelling abroad or driving – through to queries from people who are finding it hard to cope and just need ‘a listening ear’.

A more seamless service

Now, if during the course of a call, Careline staff believe the caller would benefit from a clinical assessment or require health information unrelated to diabetes, they can, with the consent of the caller, now transfer the call straight through to NHS Direct. This facility provides callers with a more seamless service, and ensures they benefit from the expertise which both Diabetes UK and NHS Direct can offer.

Greater level of support

"This new partnership with NHS Direct will help us to provide an even greater level of support. We’re very proud to have such a strong relationship with NHS Direct and look forward to working together even more closely in the future," said Ruth French, Diabetes UK Head of Careline and Advocacy Services.

Contact the Careline

The Careline can be contacted on 0845 120 2960* – Monday to Friday, 9am to 5pm – atcareline@diabetes.org.ukor, for people living in Scotland, atcarelinescotland@diabetes.org.uk

Careline leaflets and contact cards for patients are available for healthcare professionals to order free on ouronline shop.

* Depending on your phone package, calls to 0845 numbers may be free. Otherwise, calls to this number from a BT landline can incur a 9.05p set-up charge plus an additional charge of up to 5.25p per minute. Please check with your phone provider for further details of costs to 0845 numbers. Alternatively, call 020 7424 1000 and ask Reception to transfer your call to the Careline.

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